Dasar bayaran balik

Return Policy

In case you’re not fully satisfied with your purchase, kindly contact our friendly customer service team at  xxx@hermo.my .  We will carry out the verification process for the refund.  Once a return or exchange is processed. All return requests will be subject to Hermo’s verification and approval.  

Kindly note that parcel return without verification is not acceptable. Any items returned without Hermo’s approval will not be accepted, refunded, or returned to the sender.

 

Faulty Return Policy

The return shall arrange by Hermo if you received a parcel  damaged, expired, short expired (less than 6months), incorrect or missing items, let us know immediately at  xxx@hermo.my , including the proof  so we can make things right for you! 

Important note: 

• The return request must be made within 3 business days from the order received date.  Once your request has been processed, we’ll send you a confirmation email and proceed with item collection.
• Kindly attach the proof which can be an unboxing video or a single photo (which the proof must include: Hermo packaging + Consignment note + faulty product.)
• Return Item(s) MUST be in its original purchase condition where packaging is unopened, unused, unmarked, and not disfigured in any way.
• Please do not discard any of the affected items in your parcel as they may need to be returned to us.
• Any item(s) purchased as part of a set or a multi-item pack must be returned as a whole set.
• We will proceed with refunds, you will be credited with the full value of the product, excluding any voucher(s) used.
• Any items returned without Hermo’s approval will not be accepted, refunded, or returned to the sender. 
• Please be advised that Hermo tracks all returns for return abuse and reserves the right to regulate the number of exchanges or returns at any time. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.